Terms of service

Terms of Service

Last updated: July 2026

Welcome to Souhra The Label. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. Overview

Throughout this website, the terms “we”, “us” and “our” refer to Souhra The Label. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

If you do not agree to these Terms, please do not use our website..

2. Online Store Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

You agree not to use our products for any unlawful purpose or violate any applicable laws.

3. Products

We make every effort to display our products, colours and descriptions as accurately as possible. However, colours may vary slightly depending on your device or screen settings.

As each garment is measured individually, slight variations in sizing may occur.

We reserve the right to discontinue products or limit quantities at any time without notice.

4. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Prices are subject to change without prior notice.

We reserve the right to correct any pricing errors that may occur.

5. Orders

Once an order has been placed, you will receive an order confirmation via email.

We reserve the right to refuse, cancel or limit any order for reasons including, but not limited to:

Suspected fraudulent activity
Payment issues
Product availability
Errors in pricing or product information

If your order is cancelled after payment has been received, a full refund will be issued.

6. Shipping

Shipping times provided are estimates only and may vary due to courier delays or unforeseen circumstances.

Souhra The Label is not responsible for delays caused by shipping carriers once an order has been dispatched.

Customers are responsible for ensuring their shipping address is correct before completing their purchase.

7. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms of Service. By placing an order, you acknowledge that you have read and accepted our Returns & Refund Policy.

8. Intellectual Property

All content on this website, including photographs, logos, branding, graphics, designs, product names, text and images, is the property of Souhra The Label and may not be copied, reproduced, distributed or used without our prior written permission.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only collect information necessary to process your order, improve your shopping experience and comply with legal obligations.

10. Limitation of Liability

To the maximum extent permitted by Australian law, Souhra The Label shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law.